You can learn more about Wheelies Direct Bike Replacement in our FAQ below, or read
the 'about us' section to find out who we are,
and what our customers think of our service.
What warranties will I get?
Wheelies Direct guarantee all cycle components fully for 12 months against manufacturing
defects. In addition to this, every cycle supplied comes with the manufacturers
own warranty that covers the frame and fork. This can vary depending on the brand
of bicycle you choose, and can in some cases be for a lifetime. All accessories
are covered under the manufacturers' own warranty.
How many brands do you deal with?
Wheelies Direct Bike Replacement are able to offer a choice of 140 cycle brands
to accommodate any type of rider from toddlers to dedicated enthusiasts. We also
offer a vast range of cycling accessories to meet all your cycling needs. We tend
to focus on the leading brands available in the UK. Some are the best of British
like Raleigh and Claud Butler, others are market leaders such as Specialized, Giant,
Scott and many more.
How long have you been trading?
Wheelies Cycles was established in 1982 and was taken over by its present owners
in 1989. In 1992 a dedicated insurance bike replacement department known as Wheelies
Direct was set up. Since then, the business has grown rapidly and today we have
three main businesses including Wheelies Direct
Bike Replacement, Wheelies online
bike and accessories retail shop and Cycle
Solutions the Cycle to Work Scheme.
For more information please refer to the relevant pages.
How do I choose the most suitable bike or accessory?
In addition to looking on our website, you can call our contact centre on 01792
583000 or e-mail
firstname.lastname@example.org. One of our experienced and friendly customer
service representatives will be happy to offer you a variety of recommendations
and advise you on your purchase.
Will my bike be built?
With the exception of Kids bikes between 12" and 16" wheels, all cycles are fully
built to British Standard BS6102 and inspected by one of our CyTech qualified technicians.
When you receive your new bike, all you will need to do before you ride it is attach
the pedals and straighten the handlebar. To help you we provide a quick and easy
step-by-step guide with each new bike.
While Kids bikes arrive unassembled they are quick and easy to put together mainly
because they do not have gears. They to come with a manufacturers handbook to help
with assembly and if there are any technical queries you can call and speak to one
of our technical advisors for assistance.
How do I choose the right size bike?
This depends on three things: the style of bike you want, your size and the type
of riding you do. If you know these details, you can check what size you need in
our sizing charts, or alternatively, speak
to one of our customer service representatives who will happily help you find the
best size for you.
Will I have to fit the accessories?
Wheelies Direct Bike Replacement will fit all accessories to your bike where possible
prior to despatch. However, if you would prefer to fit them yourself, just let us
know and we can despatch them to you separately.
What if I can't decide?
If you are not sure exactly what you want, you can speak to one of our experienced
representatives, many of whom are cyclists themselves. They will be able to take
you through the myriad of options and help you reach a decision you will undoubtedly
be delighted with. You can contact us on 01792 583000.
Do you only supply bikes on this website?
In a nutshell, we aim to cater for all your cycling needs, whether it be an entry
level mountain bike to get you from A to B, a lightweight flat-bar road bike for
navigating your way through the busy city streets or the top of the range hardtail
mountain bike for hitting the trails on the weekend, we can do it all. The same
can also be said for components and accessories, whatever you need we aim to have
it, from lights, mudguards to locks, clothing and much more.
How many bikes can you offer me today?
At any one time, Wheelies Direct stock around 2000 bikes in a range of styles and
sizes to suit your needs. In addition to this we are able to obtain special orders
from our suppliers in double quick time.